Refund Policy

1. 30-Day Money-Back Guarantee

New paid subscribers can request a full refund within 30 days of their first subscription payment — no questions asked. This guarantee exists because we are confident in PagerSchedule and want you to be able to try it without financial risk.

The 30-day guarantee applies to your first payment only. It covers both monthly and annual plans.

2. How to Request a Refund

1. Email support@pagerschedule.com with the subject line Refund Request
2. Include the email address associated with your PagerSchedule account
3. You do not need to provide a reason, but any feedback you share helps us improve

We will acknowledge your request within 1 business day and process the refund within 5 business days. The funds will be returned to your original payment method.

3. Refund Eligibility

Eligible for Full Refund

• First payment on a paid plan (monthly or annual)
• Requested within 30 days of the payment date
• Account is in good standing (not suspended for abuse or violation of Terms)

Not Eligible for Refund

• Subscription renewals (second payment onwards)
• Requests made more than 30 days after the first payment
• Accounts that have been suspended or terminated due to violations of our Terms of Service or Acceptable Use Policy
• Annual plan payments more than 30 days old (prorated credit may apply — see below)
• Payments for add-ons or one-time purchases

4. Annual Plans After 30 Days

If you have an annual plan and wish to cancel after the 30-day refund window has passed, we are unable to issue a cash refund. However, we will provide a prorated account credit for the remaining unused full months of your subscription.

For example, if you have paid for an annual plan and cancel after 4 complete months, you would receive credit for the remaining 8 months. This credit can be applied to any future PagerSchedule subscription.

To request a prorated credit, email support@pagerschedule.com.

5. Monthly Plans After 30 Days

After the initial 30-day period, monthly subscriptions are non-refundable. If you cancel a monthly subscription, your access will continue until the end of the current billing period and will not auto-renew. We do not issue partial-month refunds.

6. Processing Time

Once we have approved your refund:

• We will initiate the refund within 5 business days
• Depending on your bank or card provider, funds typically appear within 5–10 business days of initiation
• Some banks may take up to 14 days to post the credit to your account

Refunds are issued to the original payment method. If your original payment method is no longer available (e.g. a cancelled card), please contact us and we will arrange an alternative.

7. Chargebacks and Disputes

If you believe there has been an error with your billing, please contact us at support@pagerschedule.com before initiating a chargeback with your bank or card provider. We are committed to resolving any billing issues promptly and professionally.

Initiating an unwarranted chargeback may result in the suspension of your account. We reserve the right to dispute chargebacks that do not meet our refund eligibility criteria.

8. Exceptions

We may make exceptions to this policy at our sole discretion in exceptional circumstances, such as extended service outages attributable to PagerSchedule. In such cases, service credits (as described in our SLA) are the primary remedy. Cash refunds for outages will be considered on a case-by-case basis.

9. Contact

For any billing or refund questions:

• Email: support@pagerschedule.com
• Subject: “Refund Request” or “Billing Question”

We aim to respond to all billing enquiries within 1 business day.